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Stop Conflicts Before They Become Big Problems: Practical Skills for Today’s Busy Managers and Teams
This highly informative webinar focuses on how to deal with the inevitable conflicts, difficult people and situations that occur in the workplace so that it results in positive outcomes both for the people involved and the organization. These seven points will be covered:
- Identify the early signs of workplace conflict before it escalates into a raging fire.
- Understand the iceberg concept of conflict – what’s above and below the water line.
- Recognize the top six causes of workplace conflict that you may have to manage effectively.
- Identify 5 conflict management strategies with examples that relate to our lives and workplace.
- Decide if you’re a shark – turtle - teddy bear - fox - owl in how you normally handle workplace conflict.
- Demonstrate how each of these 5 management strategies can be used in resolving specific conflict situations.
- Analyze a real-world conflict situation between 2 staff people reporting to the same manager, explore possible solutions and decide which conflict management strategy would work best.
Overview of the webinar
A recent study on workplace conflict found that an overwhelming majority (85%) of employees, at all levels, have experienced dealing with stressful conflict. For example: being in a frustrating disagreement with a colleague; managing a conflict between co-workers; or getting team members to collaborate instead of working independently. Workplace conflict is inevitable — but costly. Unresolved conflicts lead to miscommunication, stalled projects, reduced productivity, and employee disengagement.
How much is conflict costing your organization? There are a variety of direct costs associated with poorly managed conflict, including, in the worst cases, the loss of your valued customers and your top talent. Another cost is the time spent by managers who are constantly dealing with disagreements, handling difficult people, or smoothing ruffled feathers. Their time would be better spent on accomplishing their work and team goals.
The good news! Most workplace conflicts can be prevented or resolved quickly when people have the right conflict management skills. This webinar will equip your managers, supervisors, and teams to avoid the common mistakes made by those who are well-intended but ineffective; to learn to communicate in a way that lessens the heat of the moment; to resolve and even prevent major conflict by quickly defusing a difficult situation.
Don’t wait - register your leaders and teams in Stop Conflicts Before They Become Big Problems and strengthen your organization’s ability to prevent costly conflict. Additional benefits are:
- Increased productivity: Resolving disputes before they disrupt workflows.
- Enhanced collaboration: Building a culture of constructive communication and cooperation.
- Reduced managerial stress: Being confident in their ability to handle challenging conflict situations.
Who should attend?
- VP of Human Resources
- Human Resources Professionals
- CEO’s
- COO’s
- Chief Learning Officer
- Directors
- Project Managers
- Operation Managers and Supervisors
- Team Leaders
- Anyone who wants to proactively manage conflict before it becomes big problems
Why should you attend?
Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.
Conflict arises when the people we work with have different ideas, perspectives, priorities, backgrounds, values, goals, or expectations. It can result from a misunderstanding about a project, or a strained relationship between co-workers, or a sudden operational issue, or even personality clashes. Therefore, the ability to effectively handle conflicts, difficult people and tough situations is a necessary managerial and leadership skill for every supervisor and manager.
In this webinar you will learn conflict management skills that will equip you with useful techniques to prepare for, respond to, and resolve disagreements in the workplace. When you are confident of your conflict resolution abilities, you don’t have to be fearful or uneasy when disagreements occur within your team or with others. You don’t have to back away from problems! You don’t have to be stressed out!
Conflict by itself is neither good nor bad. It’s the way YOU handle conflict that produces con¬structive or destructive results. Therefore…
Register now for this webinar and learn practical skills to stop conflicts in their tracks! In addition, you will:
- Strengthen your leadership skills: Gain confidence in handling difficult conversations.
- Protect your team’s productivity: Learn to identify early signs of conflict before they disrupt work.
- Have a positive impact: Motivate strong teamwork and a positive work environment, get better results.
Faculty - Ms.Marcia Zidle
Marcia Zidle, the Smart Moves Coach, is a board-certified executive and career coach, business management consultant and keynote speaker, with over 25 years of management, business consulting and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits.
She has expertise in strategy and alignment; executive and team leadership development; social and emotional intelligence; employee engagement and innovation; career and organization change management; employee relations and talent management.
Marcia has been selected one of LinkedIn Profinder’s top coaches for the past 7 years. Check out her 200 + LinkedIn articles she’s authored on Leadership, Management and Human Resources topics that have facilitated organizations to leverage their leadership and human capital assets generating greater effectiveness and profitability.
Marcia’s claim to fame is as a world traveler having a multi-cultural spirit and perspective. She has lived as an expatriate with her family in Scandinavia and Australia. In fact, one of her children is an "Aussie". She’s traveled to over 30 countries throughout Europe, Middle East, Far East, and the South Pacific.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org