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Handling the Difficult Employee
- Learn how to identify the six types of difficult employees.
- Gain knowledge of the appropriate strategies to use when dealing with the difficult employee.
- Learn various motivational strategies that will help the difficult employee change and become more productive.
- To become familiar with the characteristics of the workplace bully.
- Learn how to deal with workplace bullies.
- Develop the skills to have appropriate conversations with the difficult employees.
- Develop the skills to confront inappropriate employee behavior.
- Identify other interventions to deal with difficult employees.
- The six types of difficult employees.
- Strategies to use when dealing with the difficult employee.
- Motivational strategies that will help the difficult employee change and become more productive.
- Characteristics of the workplace bully.
- Dealing with workplace bullies.
- Having appropriate conversations with difficult employees.
- Confronting inappropriate employee behavior.
- Other interventions to deal with difficult employees.
Overview of the webinar
Just about every workplace has at least one difficult employee. In this webinar, we will identify the various types of difficult employees and various strategies that can be used to deal with them. Difficult employees can have an adverse impact on the productivity and morale of the workplace. At times it is necessary to have critical conversations with these employees. These conversations occur when a lot is at stake and emotions run high. The behavior of these employees needs to be confronted. More than likely some of those that we must handle may be workplace bullies. During the webinar we will learn the psychological makeup of these difficult individuals and how to have conversations with these employees while confronting their unproductive behavior.
Who should attend?
- Human Resource Managers
- Managers
- Assistant Managers
- Team Leaders
- Project Managers
- Department Managers
- Consultants
- Team Members
Why should you attend?
Handling the difficult employee does not have to be something we fear. Instead, it involves using proven techniques to defuse conflict with difficult employees. It also involves finding out the needs of others through listening and finding common ground. In addition, it requires understanding their psychological needs and appealing to every employee to help the organization or business become successful. This webinar will provide skills in these areas.
Faculty - Mr.Bob Churilla
Bob Churilla is a partner in the conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration, and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state, and private employers, government agencies, churches, and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org