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Validity : 27th Feb'24 to 08th Mar'24
This course focuses on helping individuals identify the extent to which they practice effective listening behaviors. Attendees evaluate their current listening strengths and limitations and learn new tools to help them become more active, effective and focused listeners.
Recent research has shown that poor listening habits and skills effect more than 70% of all employees, resulting in misunderstandings, errors, missed opportunities, arguments, stalled projects and damaged relationships.
In today's ever-changing world, there is huge competition for our attention from advertisements, radio, TV, movies, the internet, texts, social media, Slack, books, magazines, newspapers.
Given the fact that we have all these incoming sources of information, we've learned to screen out irrelevant data, but in the process we sometimes also screen out things that SHOULD be important to us and our effectiveness at work and home.
Participants will practice and increase their managerial, customer service, Emotional Intelligence and problem-solving skills as a result of enrolling in this interactive webinar.
Good listening is essential for both employees and managers. It can help to improve communication, build trust, and create a more positive and productive work environment, as well as help attract and retain premium clients.
For employees, good listening can help to:
For managers, good listening can help to:
Suzanne Blake, PCC, is an award-winning International Coach Federation Professional Certified Coach with 26+ years of coaching, training and business consulting experience. With warmth, humour and the latest in coaching and brain science techniques, Suzanne works in partnership with individuals and groups to attain their communication, empowerment, career and leadership goals.
Suzanne Blake is the Founder and President of Blake Coaching and Training. She has helped hundreds of seasoned and emerging leaders expand their capacity, make decisions, use focused strategic thinking, build confidence and self-awareness. Her coaching work has been featured in on The Today Show, NPR, The New York Times, The Boston Globe and numerous other media outlets.
A passionate industry leader, she specializes in coaching executives and managers in leadership development, managing individuals and co-located and virtual teams, communications styles effectiveness, work-life balance, presentation skills, emotional intelligence, time and performance management. Suzanne has comprehensive experience designing and facilitating training and coaching programs, facilitating team buildings, and conducting one-on-one Executive Coaching sessions.
Her clients include: Verizon, Deloitte, LLC, Amica Insurance, BCBS, EMC/Dell, Synthes Switzerland, eClinicalWorks, Nimbly Wise Ed/Tech Coaching and Training, Core Axis and numerous small to medium size businesses and no-profit organizations.