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How to Manage Difficult Conversations to Build Team Trust
- Difficult conversations: what makes them difficult.
- How to turn a difficult conversation into a productive one.
- Empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome.
Overview of the webinar
Navigating difficult conversations in the workplace is crucial for fostering trust and psychological safety within teams.
These challenging dialogues often arise due to conflicting opinions, sensitive topics, or uncertain outcomes. Rather than avoiding them, we should recognize that conflict isn't inherently bad; it's a necessary part of working well with others. By understanding the perspectives of all parties involved and actively listening, we can create a better work environment.
Managers play a pivotal role in handling these conversations productively, aiming for mutual understanding rather than immediate solutions. Preparing ahead of time and focusing on outcomes over emotions can transform difficult moments into valuable opportunities for trust-building.
Remember, addressing workplace issues openly contributes to a healthier organizational culture and higher employee engagement.
Who should attend?
- Team Leaders
- Managers
- HR Professionals
- Individual Contributors
- Supervisors
- HR Managers
Why should you attend?
Let’s have a look at what makes conversations difficult in the workplace and why it is essential to know how to manage them in order to build trust and psychological safety in teams. A practical session that provides techniques, examples and alternatives to turning a difficult conversation into valuable trust-building moments.
Faculty - Ms.Roxana Radulescu
Roxana is the Founder of All Personal, a Canadian award-winning leadership and team coaching & training company, helping mid-career professionals, executives and start-up co-founders elevate their careers and boost effective personal and team leadership, communication, impact, motivation and performance.
All Personal is a proud Winner of the Great Companies Global Business Award - 2023, Category / Industry: Sub-Category / Sub-Industry: Leadership and Team Coaching.
Unlike other people leadership programs that focus only on top executives, All Personal also works with mid-senior corporate leaders or start-up co-founders - and their teams!
Roxana is a TEDx speaker, a EMCC certified Team Coach and Professional Coach, ICF credentialed coach (ACC), Scaled OKRs coach and a certified GCologist®. She holds a diploma in Learning & Development and Human Resources practice from the Chartered Institute for Personnel & Development in the UK.