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Validity : 20th Dec'24 to 30th Dec'24
Effective Conflict Management: Skills & Strategies for Supervisors
- Recognize the potentially constructive and destructive nature of conflict
- 5 key approaches for managing conflict effectively
- Situations in which each strategy is (and is not) appropriate
- Benefits and costs of each conflict management technique
- Choosing the best approach to conflict management
- Keys to handling conflict assertively
- Guidelines for delivering messages in conflict situations
Overview of the webinar
Conflict is a natural part of every job and every relationship of significance. It's a fact that conflict is inevitable in the workplace. It’s also true that conflict isn’t an inherently negative thing. Conflict in and of itself is neither good nor bad. What matters is how conflict is handled – and conflict that is properly handled can strengthen workplace relationships. Effective leaders, managers and HR professionals must be adept at managing conflict.
The first step in being able to manage conflict effectively lies with recognizing what approach to take in the various types of situations that tend to arise in the workplace. Attend our Effective Conflict Management: Skills & Strategies for Supervisors webinar and master the most widely recognized and utilized strategies necessary for effective conflict management. Learn how to recognize when to use a particular strategy and how to apply it effectively. Get practical suggestions you can apply in real-world workplace situations to improve the way you deal with conflict.
Who should attend?
- Managers
- Supervisors
- Team Leaders
- Project Managers
- HR Professionals
- Administrative Professionals
- Learning & Development Professionals
- Business Owners
Why should you attend?
Learning how to become adept at managing conflict can have a powerful impact on your professional effectiveness regardless of the position you are in or your career level. Conflict management skills are essential for managers, supervisors, leaders, HR professionals, project managers, and other employees at all levels.
Faculty - Mr.Randall A. Olson
Randall Olson is a founding partner of MTI Business Solutions, where he works as a professional trainer and consultant specializing in management, leadership, communication, sales, and team development training and consulting services, as well as personality assessments and pre-employment assessments.
Randall has more than 25 years of experience in adult, corporate and continuing education. His background encompasses all aspects of training, including design, development, and delivery. He has an in-depth knowledge of personality profiling in regards to employee, management, leadership, productive conflict, and sales interactions. Among other certifications, he is an Everything DiSC Certified Trainer, Five Behaviors of a Cohesive Team Accredited Facilitator, and PXT Select Certified Professional.
Olson is a veteran of the United States Air Force. He is a member of the Alabama Restaurant Association, and the Baldwin County Society for Human Resource Management (SHRM).